How can we help you?
Follow the steps below for a smooth return process:
- - Please indicate the reason for return using one of the return codes listed on the order form included in your package.
- - Affix your UPS return label to the outside of the package. Using this label is free.
- - Please note your tracking number so you can track it until we return.
You will receive an email once your return has been processed. Please allow 6-12 business days from the time your package is returned to us for a refund to be issued.
Once you have placed your order on Adenbora, there are several indicators that will let you know if your order was successful:
1. Confirmation by Email:
After completing your purchase, you will receive a confirmation email to the address you provided when placing your order. This email will contain a summary of your order, including details of the items purchased, the total amount, the delivery address, and the order number.
2. Order History:
You can also check the status of your order by logging into your Adenbora account. Go to the "Order History" or "My Orders" section where you'll find a summary of all your past and current orders, as well as their current status.
3. SMS notifications:
If you have opted for SMS notifications, you will receive a message confirming the success of your order shortly after placing it.
4. Confirmation Page:
After clicking "Place Order" or "Confirm Purchase," you will be redirected to a confirmation page on our website. This page will display your order details and a message confirming that your order has been successfully placed.
If you do not receive an email confirmation or have any concerns about the success of your order, please contact our customer service team via our contact page or using the contact information provided on our website. We will be happy to assist you.
Adenbora offers a variety of payment methods to make your shopping easier. Here are the available options:
1. Credit/Debit Cards:
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When completing your order, you will be prompted to enter your card information into our secure system.
2. PayPal:
PayPal is a fast and secure payment option. If you choose PayPal, you will be redirected to the PayPal website to log in and complete your payment.
3. Payment via Electronic Wallets:
We also accept payments via popular e-wallets like Apple Pay, Google Pay, and Samsung Pay. These options can be used directly from your mobile device for quick and hassle-free payment.
4. Bank Transfers:
For large orders or customers who prefer this method, we offer the option of paying by bank transfer. Bank transfer instructions will be provided to you at the time of order completion.
5. Gift Cards:
If you have an Adenbora gift card, you can use it as a payment method when finalizing your order. Simply enter the gift card code in the provided field.
6. Payment in Several Installments:
We also offer installment payment options through services like Klarna, Afterpay, or Sezzle. These options allow you to split your total purchase amount into multiple installment payments.
The security of your payment information is our top priority at Adenbora Mega Online Store. We implement several security measures to protect your data:
1. SSL encryption:
All transactions on our site are protected by SSL (Secure Socket Layer) encryption. This security protocol ensures that all information exchanged between your browser and our site is encrypted and therefore protected from interception or unauthorized access.
2. Secure Payment Partners:
We work with reputable and secure payment service providers such as PayPal, Stripe, and other online payment services. These providers use cutting-edge technologies to ensure the security of your transactions.
3. PCI DSS Compliance:
Our online store is compliant with the Payment Card Industry Data Security Standard (PCI DSS). This means we follow strict practices to manage and protect our customers' payment information.
4. Protection of Personal Data:
We respect your privacy and protect your personal information in accordance with our privacy policy. Your payment information is never stored on our servers after the transaction is completed.
5. 3D Secure Authentication:
For added security, we use 3D Secure authentication for credit and debit card payments. This method adds an extra layer of verification to the checkout process to prevent fraud.
If you have any questions or concerns about the security of your payment information, please feel free to contact our customer service team via our contact page . We are here to help you and ensure a secure and enjoyable shopping experience.
We understand that changes may occur after placing an order. Here's how you can change or cancel your order on Adenbora Mega Online Store:
1. Modification of the Order:
If you wish to change any details of your order (such as item quantity, shipping address, etc.), please contact us immediately after placing the order. We will do our best to make the necessary changes before the order is shipped. Please note that we cannot guarantee changes if the order is already being processed or shipped.
2. Cancellation of the Order:
To cancel an order, please contact our customer service as soon as possible. If the order has not yet been processed, we can cancel it and issue a full refund. If the order is already being shipped, you will need to follow our returns procedure once you receive the items.
3. Contact Procedure:
For any modification or cancellation requests, you can contact our customer service via our contact page or by using the contact information provided on our website. Be sure to provide your order number and details of the desired changes or cancellation request.
4. Processing Times:
Please note that changes or cancellations must be made promptly, ideally within hours of placing the order, to maximize the chances of success. Once the order has been shipped, changes will no longer be possible, and cancellations can only be made by following our returns procedure.
Currently, on Adenbora, we do not accept split payments between multiple payment methods for a single order. Here are some points to consider:
1. Selection of a Payment Method:
When finalizing your order, you will be asked to choose a single payment method from the available options, such as credit/debit cards, PayPal, e-wallets (Apple Pay, Google Pay, Samsung Pay), bank transfers, or gift cards.
2. Use of Gift Cards:
If you have an Adenbora gift card, you can use it to pay for part or all of your order. If the amount on your gift card does not cover the total order, you will need to complete the payment with another available payment method.
3. Customer Support:
If you have any questions or concerns regarding payment methods, please feel free to contact our customer service via our contact page . Our team is here to help you find the best solution to complete your purchase.
We strive to provide a simple and secure payment experience for all our customers. We thank you for your understanding and cooperation.
At Adenbora Mega Online Store, we offer several delivery options with varying rates and delivery times depending on the value of your order. Here's a summary of our delivery options:
Deadlines and payment for orders under €50
| Delivery | Price | Time limit |
|---|---|---|
| Standard Delivery | 4.90€ | 15 to 30 working days |
| Advanced Delivery | 5.90€ | 15 to 21 working days |
| Express Delivery | 7.90€ | 10 to 15 working days |
Deadlines and payment for orders over €50
| Delivery | Price | Time limit |
|---|---|---|
| Standard Delivery | Free | 15 to 30 working days |
| Advanced Delivery | 2.90€ | 15 to 21 working days |
| Express Delivery | 7.90€ | 10 to 15 working days |
You can easily track your order on Adenbora Mega Online Store through the following steps:
1. Shipping Confirmation Email:
Once your order has shipped, you will receive a shipping confirmation email. This email will contain your order details and a tracking number.
2. Use of the Tracking Number:
Click the link provided in the shipping confirmation email or copy the tracking number and paste it into the carrier's tracking website. This will allow you to track the status and location of your package in real time.
3. Tracking via your Adenbora Account:
Log in to your Adenbora account and go to the "Order History" or "My Orders" section. Select the order you wish to track and click the tracking link to get the most up-to-date information on your package's progress.
4. SMS notifications:
If you have opted for SMS notifications, you will receive regular updates on the status of your order directly to your phone.
5. Customer Service:
If you are having trouble tracking your order or have any additional questions, please feel free to contact our customer service team through our contact page . We are here to help you every step of the way.
To return an item to Adenbora Mega Online Store, follow these simple steps:
1. Check the Return Policy:
Please make sure the item you wish to return is eligible for return according to our return policy. Items must be returned in their original condition and unused.
2. Contact Customer Service:
Contact our customer service via our contact page or by email to initiate the return process. Please provide your order number and details of the item you wish to return.
3. Get a Return Label:
Once your return request is approved, you will receive a return label by email. Print this label and attach it to the outside of your package.
4. Ship the Item:
Drop off your package at your nearest post office or designated drop-off point. Be sure to keep your shipping receipt as proof of return.
5. Receive your Refund:
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few days for your refund to be processed.
If you receive a damaged or defective item, we apologize for the inconvenience and are committed to resolving the issue quickly. Here's how:
1. Contact Customer Service:
Contact our customer service as soon as possible via our contact page or by email. Please provide your order number, a description of the problem, and, if possible, photos of the damaged or defective item.
2. Evaluation and Validation:
Our team will evaluate your request and provide you with further instructions. We may ask you to return the item for inspection.
3. Return or Replacement:
Depending on the assessment, we will offer you either a replacement for the damaged or defective item or a full refund. In this case, Adenbora will cover the return shipping costs.
4. Reimbursement:
If you choose a refund, it will be processed using the original payment method used for the purchase. Please note that it may take a few days for your refund to be processed.
To create an account on Adenbora Mega Online Store, follow these simple steps:
1. Go to the Registration Page:
Click on the "Register" link located at the top right of the home page.
2. Complete the Registration Form:
Provide the required information, such as your name, email address, and password. Make sure all information is correct.
3. Confirm your Registration:
Click the "Register" button to complete the process. You will receive a confirmation email with a link to verify your email address.
4. Check your Email Address:
Click the link in the confirmation email to activate your account.
If you have forgotten your password, you can reset it by following these steps:
1. Go to the Login Page:
Click on the "Log in" link located at the top right of the home page.
2. Click on “Forgot Password”:
On the login page, click the "Forgot your password?" link.
3. Enter your Email Address:
Enter the email address associated with your account and click "Submit."
4. Check your email:
You will receive an email with a link to reset your password. Click on this link.
5. Reset your Password:
Enter a new password and confirm it. Click "Reset Password" to complete the process.
To update your personal information, follow these steps:
1. Log in to your Account:
Click on the "Log in" link and enter your credentials.
2. Go to the “My Account” section:
Once logged in, click on "My Account" or "Settings" in the main menu.
3. Edit your Information:
Update any information you wish to change, such as your name, email address, shipping address, etc.
4. Save Changes:
Click "Save" or "Update" to save your changes.
To add a new shipping address to your account, follow these steps:
1. Log in to your Account:
Click on the "Log in" link and enter your credentials.
2. Go to the "Addresses" section:
Once logged in, go to the "Addresses" section of your account.
3. Add a New Address:
Click on "Add new address" and fill in the required fields, such as name, address, city, postal code and country.
4. Save the Address:
Click "Save" to add the new address to your account.
If your order has not arrived within the expected time frame, please follow these steps:
1. Check the Tracking Information:
Log in to your account and check your order's tracking information. Additional information regarding delays may be available.
2. Contact the Carrier:
Use the tracking number to contact the carrier directly and obtain information on the status of your package.
3. Contact our Customer Service:
If you do not receive a satisfactory response from the carrier, please contact our customer service via our contact page . Provide your order number and details of the problem. We will endeavor to resolve the situation quickly.
